Have a great day and be blessed always!

This evening I was re-directed to a "live chat" customer service during which I noticed a very odd writing style and varied speed of typing. "Priscilla," as she called herself, seemed to alternate between very friendly not quite standard English at a somewhat slow rate, and very rapid messages which did not seem to apply to my questions. I am including some of my favorites below:

user guest has entered room
analyst Priscilla has entered room

Priscilla>
Hello guest_, Thank you for contacting Comcast Live Chat Support. My name is Priscilla. Please give me one moment to review your information.

Priscilla>
We, at Comcast, are delighted to deliver excellent service for you today. How are you today? I hope you have not waited long to be assisted.

guest_>
I am trying to login to xfininty tv and my login information is an old email account, so I cannot reset my password.

Priscilla>
I see. I am sorry about that.

Priscilla>
I know that password sometimes confuses us and give us some troubles; we truly apologize for the inconvenience this has caused you.

Priscilla>
No worries, I am the best person who can assist you and help you with this issue. At the end of this chat I will assure you that we can resolve this issue together and that you’ll be satisfied with the service.

Priscilla>
Since we do not have access to the password to your Comcast Email, I need to reset the password here in my end, would that be okay?

guest_>
sure.

Priscilla>
Thankyou.

To ensure the integrity of your account information, can I please have the Full Account Holder's Name, complete service address and your 16 digits account number?

guest_>
yes

Priscilla>
Thank you for giving me the information I need. Please allow me 2-3 minutes to pull up and review your account. I will get back to you after the said time frame for the updates of your issue.

Priscilla>
You also need that to log in to xfinity tv.

Priscilla>
Can I proceed with creating a password?

guest_>
If you can give me the password without sending it to that email, I guess that can work for me.

Priscilla>
I can change the email address for you. However, it should end with @comcast.net

guest_>
okay

Priscilla>
Is that okay?

guest_>
yes, thank you

Priscilla>
Okay. You're welcome.

Priscilla>
Would you mind trying to login to your online account @ www.comcast.net and letting me know if it works?

guest_>
yes, I will. Just a moment.

Priscilla>
Thank you.

Priscilla>
Since you have Comcast Internet service, I do not want to miss the opportunity to inform you that Comcast and Norton have partnered together to provide Norton antivirus, firewall and parental controls security products to Comcast High-Speed Internet customers at no extra charge. Norton may cost you $160.00 anually; Comcast is giving it for FREE through your Comcast High Speed Internet subscription. By using your Comcast.net email login information in downloading the Norton Anti-virus, you are a protected subscriber. You can download Norton through this link: http://security.comcast.net/?cid=NET_33_0. If you are done downloading the said anti-virus prior this information, I am more than happy to know that. It truly pays to be protected.

guest_>
Okay, I logged in.

Priscilla>
Great!

Priscilla>
Also, I strongly encourage you to personalize your password to your preference after you logged. That is made possible by clicking the USERS and SETTINGS tab through this link: https://login.comcast.net/login?forceAuthn=1&continue=/Secure/Users.aspx&s=ccentral-cima&r=comcast.net

Priscilla>
Can you try to log in to xfinity tv site now?

guest_>
yes

Priscilla>
Thankyou.

guest_>
It looks like I am logged in - I just went there from the comcast site.

Priscilla>
Okay great!

guest_>
Thanks so much, you were very helpful.

Priscilla>
You are most welcome.

guest_>
Have a good evening.

Priscilla>
To recap, you chatted in because you need to log in to your Comcast account. I have provided you your Comcast Username and password and now you are able to log in. I also asked you to change or customize your password.

Priscilla>
I greatly appreciate your patience and cooperation, Before we part ways, I want to make sure that we have covered everything. Is there anything else you need to discuss with? I will be more than willing to address them for you.

Priscilla>
Thanks!

Priscilla>
Thank you so much!

Priscilla>
Have a great day and be blessed always!

Priscilla>
Remember that you are always valued. Your role is vital in the improvement of Comcast customer service. Thank you for choosing Comcast as your service provider. Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com. To close this chat, please click the “end session” button at the top of the chat window.